Most software implementations fail, and it’s not because the technology doesn’t work. The problem is user adoption. Research shows that up to 70% of change initiatives fail due to a lack of focus on people and processes.
The Real Problem: Ignoring People and Processes
Vendors focus on features, and organizations focus on deploying the software. But both overlook a key factor: people drive success, not technology.
- 75% of ERP projects failto meet expectations (Gartner).
- 63% of CRM implementations faildue to low user adoption (Forrester).
- 70% of digital transformation initiatives faildue to poor adoption (BCG).
Without engaging users or aligning leadership, the technology falls flat.
Why Internal Teams Struggle
Internally, companies face:
- Competing priorities: Teams have limited time to focus on adoption.
- Lack of expertise: Many don’t have the resources to manage large-scale change.
- Change fatigue: New tools overwhelm employees, leading to resistance.
The Advantage of a Third-Party
Bringing in an external partner solves this. A third-party specialist, like V3, can focus on user adoption with:
- Dedicated focus: Free from distractions, ensuring alignment and engagement.
- Proven methodology: Structured plans for long-term adoption.
- Unbiased perspective: We navigate internal politics, driving success.
How to Change the Outcome
To succeed:
- Align leadership and set clear goals.
- Build excitement and engage users early.
- Provide hands-on training and certification.
- Offer sustained support to drive long-term adoption.
Adoptify™: Your Path to Success
At V3, we created Adoptify™, a 90-day user adoption program to drive lasting success. From leadership alignment to training and ongoing support, we ensure your teams fully embrace the technology, delivering ROI from day one.
Technology
- 75% of ERP projects failto meet expectations (Gartner).
- 63% of CRM implementations faildue to low user adoption (Forrester).
- 70% of digital transformation initiatives faildue to poor adoption (BCG).